Moving with your pet but don't know where to begin?

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Need To Make A Payment?

We require a deposit to secure the booking and flights.  Dates are NOT confirmed until the deposit has been paid.  75% deposit is due upon BOOKING, the remaining 25% is due upon PICK-UP

Zelle Payments - Through your banking app, send to 404-998-9265 Last Name: Murdock

• PAY BY CREDIT CARD
• VENMO
• PAY OVER TIME (US ONLY)
• GOOGLE/APPLE PAY

**For ALL Credit Card, Pay Over Time, and Google/Apple Pay Options US Customers - a 3% processing fee will need to be added, International Customers add a 5% processing fee.

*Processing fees go directly to the processing company before we receive your payment, and can not be waived. No added processing fees for Zelle or Venmo payments

Already Booked?

Forms To Be Completed After Booking

• CONTRACT FOR SERVICE

• EMERGENCY AUTHORIZATION FORM

Need To Make A Payment?

We require a deposit to secure the booking and flights.  Dates are NOT confirmed until the deposit has been paid.  75% deposit is due upon BOOKING, the remaining 25% is due upon PICK-UP

Zelle Payments - Through your banking app, send to 404-998-9265 Last Name: Murdock

• PAY BY CREDIT CARD
• VENMO
• PAY OVER TIME (US ONLY)
• GOOGLE/APPLE PAY

**For ALL Credit Card, Pay Over Time, and Google/Apple Pay Options US Customers - a 3% processing fee will need to be added, International Customers add a 5% processing fee.

*Processing fees go directly to the processing company before we receive your payment, and can not be waived. No added processing fees for Zelle or Venmo payments

Already Booked?

Forms To Be Completed After Booking

• CONTRACT FOR SERVICE

• EMERGENCY AUTHORIZATION FORM

Can I track my pets trip?

Yes, absolutely! Every transport includes live GPS tracking through Life 360. While we are in the air, if Life 360 is not working, you can use Flight Aware to track the flights. We also provide picture and text updates along the way (unless you are flying with us).
You can also put your own tracking device on your pet's collar. However, please note, if your pet is traveling "In the Hold" / Excess Baggage, some airlines do not allow them to keep their collars on during transport, as it can be a choking hazard. In these cases, the collar will be attached to the top of the crate in a clear envelope. We also attach our own locking trackers to each crate (both Apple & Samsung) when the pet will be in baggage and not in cabin, to ensure the pets are onboard before we leave the gate.

How safe is air travel for pets?

Very safe! Your pet is more likely to be hurt (in a car accident) on the way to/from the airport than they are during air travel. In our years of traveling with pets, we have had 0 injuries, accidents, or deaths. We take the extra time and effort to ensure that everything in their carriers or crates is safe and secure, but also padded and warm. We make every effort to send the carrier or crate ahead of time, to reduce anxiety and stress on this new adventure. Even the ones that hate the carrier / crate in their house; once we start that transport and they are bombarded by all the new stimulus, that little piece of home that came with them becomes their "safe space".Also, while it may seem inhumane to put your beloved baby in a carrier/crate for "that long" consider the alternatives. USDA Ground Transporters also must put your pet in a crate for the trip (per USDA guidelines, though some do not follow them). But now instead of a 5 hour flight from New York to LA, it's a 2-3 (or more) day trip across the country, most likely with other stops and pets along the way. And typically costs as much if not more than air transport.There are always exceptions to this, such as larger Brachycephalic (Snub Nose) dogs that are too large to go in cabin, as most airlines will not let them fly in baggage. Or if you are only moving within your state, or a short drive away. We don't provide ground transport unless it is conjunction with an air transport. However, if we feel your pet would be better suited with ground transport, we will let you know and send you recommendations for ground transport companies.

Is medication allowed for my pet(s)?

Yes, with some caveats!First, we never charge extra to administer medications. And we are very experienced with administering medications, both oral and injectable to pets. Including "pilling" pets who refuse to take medications any other way (we have one ourselves.)If the medication is for a medical condition, please let us know ahead of time, preferably during pre-booking. This way we can try to plan the flights around when dosing will be needed, especially if your pet is not flying in-cabin.If you are concerned about your pet's anxiety while traveling, we make every effort to minimize the anxiety naturally, so your pet is prepared (as much as possible) for the new stimulus it will be receiving. We are also happy to give you advice on medications to talk with your Vet about for travel.Medications must be approved by your Veterinarian, and in original containers for travel. This is especially important for International Transports! Many countries have regulations on medications, and while we love all of our guests, we do not want to end up in prison overseas.We do NOT accept:
- Medications that were recommended by your family, friend, social media, random person at the store, etc.. We've seen all sorts of crazy recommendations and "home remedies" out there.
- THC / CBD / or other Marijuana derivative. Many countries and even states have restrictions on these medications.
- Untested Medications - Medications must be tested at least 4 times prior to transport. If your Vet prescribes a medication for travel, make sure to get enough to give at least 4 doses ahead of travel. Some dosages may need to be tweaked a little, plus, 35,000 feet in the air is not where we want to find out your pet has an adverse reaction to the medication. And reactions may not always show up in the first few dosages. Also, the altitude can affect medications a bit.

What if I find a cheaper quote on Citizenshipper, Facebook, etc...?

Honestly, you most likely will! But there is an old saying that is very true when it comes to Pet Transports, "You get what you pay for."We can not, nor would we want to, match budget shipper prices. And they can not match our service!That doesn't mean we will always be the most expensive, we try to balance budget without compromising our dedication to your pet(s) safety and comfort. We can not match the budget transporters, nor would we want to.Why can they offer transports at what seems to be, "to good of a rate?" There are many reasons, some of those can be:
- Flying Standby (which is against the airline's rules, employees must not use their free seats for profit). They need to wait until last minute to find out if they can fly, so it may take days of back and forth to the airport before your pet will actually travel.
- Flying with Frontier's GoWild Pass, which is allowed, however, it has the inherent issues, such as many cancelled or delayed flights, and most times they won't know if they can book the flight until the day before. We started with Frontier, and had the GoWild pass, however were never able to make a successful transport, due to their unreliability and cancellations. It cost us a lot to book other flights last minute, we stopped using them at all.
- Stacking Shipments They may have another pet they pick-up along the way, or be picking up one when they drop yours off. While this seems ok on paper, we've seen the horror stories of what happens when one flight gets delayed or cancelled, or the pick-up person gets stuck in traffic, etc.. and the transporter has to "dump" one of the pets. This is why we have a one pet/family per transport rule. Very rarely, we will have a situation come up where someone needs a transport from a country we are going to. However, in those cases, we always have extra days (padding) between the transports, and the parties are informed well ahead of time.
-Bad Transporters Unfortunately there are many bad transporters who are just out there to make a buck. Many times they don't supply carriers, or worse, reuse one over and over. They may let puppies use the dog relief areas at airports, not have any way for cats to relieve themselves, just put your pet in the carrier and not check on them again until they hand them off to you. Sometimes they will meet you at the airport, then hand your pet off to someone else, while they either go home or do a different transport. Sometimes, they don't even go that far, you hire them, but then they subcontract out the transport, without your knowledge.
- Scam Very unfortunately, there are also many, many scammers in the pet transport world.
Very common scams are:
- "Shared Private Charters" at a price that seems to good to be true. Always go to a trusted website of a reputable company, and even then, do your due diligence!
- "Breeder/Transport Scam" - this is where the "breeder" and the "transport" person are both scams. They may send you pictures, even facetime with the puppy, and they "highly recommend" using their transporter. When it comes time to transport, you may get asked for more money. Either for a crate, or the puppy is stuck in "customs". Along with that, I would like to say: there is NO SUCH THING as a heated/cooled crate! I CAN NOT stress this enough. The battery alone to run it, and the weight of the compressor, etc.. if there was such a thing would be banned from flying on any airline. We can't even put our laptops in checked luggage anymore because of that battery, let alone what it would take to run something like that. The most heartbreaking calls we receive are people desperately looking for answers as their pet is being held at <insert official sounding name here> holding center until they send more money. We hate to be the ones that tell them not only were they scammed, but there never was a puppy to begin with.Very rarely good/great transporters, even us, can offer lower prices for a legitimate reason*. Such as:
"Empty Carrier" Route - which means they are flying back from somewhere and can bring a pet with them at a reduced rate.
Mileage Run - while we need to be in economy for transports with pets, earning/keeping status with the 3 major airline groups goes a long way in keeping our expenses low. It saves us (and you) on seats, food, and helps if there is an issue and flights need to be rebooked. If you travel with us and we book the flights, it also saves on checked bags.
Cancelled Transport - it rarely happens, but every once in a blue moon something happens and a person has to cancel their transport. If the tickets are non-refundable and cost a hefty fee to change, we may offer a transport for that same route/date at a reduced rate.There may be other reasons for lower "too good to be true" prices. For us, just ask! We will be happy to explain our pricing to you.A note about Citizenshipper - This is a common place people go to find pet transport. It's also a common place for people to go to "become transporters". We started out there ourselves, but quickly left once we saw the overall practices.
Citizenshipper does make it very easy for people looking to become transporters, you can sign up and within a day or two, start bidding on jobs for transports. They even offer very easy USDA registration, fill out a form, and it shows up in your inbox a short time later.
Once a transporter is set up - they can "bid" on jobs. They have changed it a bit in the past few years, we are not up-to-date on all the new changes, but when we started, you bid on the transports you want to do, send a message with your information, and hope they pick you. Then if the consumer does pick your bid, hope that it's in a short amount of time before flight prices have changed, hope that they actually have read your message about what your service includes, and understands that your bid amount does not include the mandatory Citizenshipper Fees, which as a consumer, are not disclosed to you anywhere in your quick "sign up" process. We tested this several times, after we had a couple people accept our bids, then wonder why their credit card was automatically charged $600+. CitizenShipper also does not allow any kind of messaging that could possibly allow any kind of arrangements outside of their platform. We once were shut down for sending a link to the import requirements for the state of Hawaii, because their bot saw it was an outside link.
What does CitizenShipper give you for the hefty fees imposed on accepting a transport? Plain and simply put, Nothing... They are "all about the money". They do not provide buyer protections or transporter protections, the fees are only for using their site. After we left years ago, we heard they were trying to put in a system where CitizenShipper would hold the customers money until 7 days after confirmed transport was finished, but not sure how that would work. As transporters, even well established, highly successful ones, need part of the payment up front to pay for flights and/or fuel and pre-transport expenses.

How do I know this is not a scam?

There are several ways to spot a scam, though scammers are getting better and better with AI's help.
These are our tips to help make sure that your transporter is a real person that will transport your pet:
Check Google Reviews - Does the company have any Google Reviews? If so, are they spaced out over a longer time period? For example: if they have 20 reviews all given in the past month, that is a red flag. If there are pictures - do they look real? If there are a lot of pictures showing pets looking out plane windows, especially bigger dogs, but never seeing them in carriers, and you are not looking at a shared private charter (such as BarkAir, K9 Jets, etc..) that can be a red flag.
Check Social Media - Check out their social media pages (which we know, we do not always keep up with ours), is their account established? Do they have a history of posts spanning over a long time period? Click on the About - does this information line up? Look at the address bar - does it match the company or person's name? Check the history, have they done a name change recently? Are their pictures posted over time, or did they upload a bunch recently and make a bunch of posts, to make them look established? Compare their posts to their Google Reviews. Usually, if it's an established company, you can find some Google Reviews and Social Media posts that are for the same transport, showing that they actually completed the service for the person who reviewed it.
You can also ask in the Facebook Group Pet Transporter Reviews If someone there hasn't used them, there are a bunch of people that will look at the profile and information and let you know if it is or looks like a scam.
Ask For and Check References from Past Transports - We have contacts for ours in every quote email we send out, and are happy to give you more. If a company is hesitant to give you references or require a deposit first, that's a red flag. We highly recommend checking social media to see if you can find the reference in a past trip, as you may just be talking to a friend or relative.
Have a voice call and/or video chat - We are busy and on planes a lot, so much of our communication is done over WhatsApp and email, if a client wants a voice or video call, we will certainly set that up when we have time.
Only Allowing CashApp, Paypal Friends & Family, ect.. for payment, or worse... gift cards! - While we do offer Zelle & Venmo as payment options, as it saves us and you money in fees, we also offer a Credit Card option as well. If a transporter/company does not have a way to pay with something that offers consumer protections, it can be the sign of a scammer. For example - if they use Paypal Friends and Family, offer to pay it as a normal payment and offer to cover the fee, if they refuse, they can be a scammer.
Offering A Low Deposit Amount - every transporter I know requires at least 50% down (ground transporters), most are 75% - 100% up front. Scammers know they are not going to get the full amount from you, getting some amount at all is a win for them. If they can keep you on the hook, with "additional costs" that keep popping up, even better! Most people we hear from that were scammed realize it's a scam before the "transport" is supposed to happen, but they've already sent a lot of money along the way.Scammers are getting smarter, and any one of these may not be proof of a scam, but a couple of these together we hope will give people pause to dig deeper and ask more questions. We hope this helps at least one person to not go through the heartbreak of being scammed.

How will my pet use the restroom?

This is a common concern, especially on long trips. It really depends on what type of pet you have, how long the trip is, how your pet is flying, and what stops, if any, we have along the way.First - we do ask that you limit food and water prior to transport, the time for your transport will be on your personal webpage for transport. While we understand that owners may not want their pet to feel hungry, it is for their own health and safety. Most pets will "hold it" for as long as possible, and this will help them feel more comfortable during transport. For longer Domestic and International Flights, we will provide food and fresh- filtered water along the way.For Puppies - we have a "no paws on the ground" policy. We carry lots of pee pads for puppies, and also a waterproof piece of carpet, so we have a safe area for your puppy, with their immature immune system, to potty and play on a clean area, without their paws ever touching the unclean floor or worse, pet relief areas.For Adult Dogs - we may use the pet relief area, depending on it's cleanliness, but also carry wipes to clean paws off after use.For Cats - We carry a portable pet playpen and portable litter box. Pet relief areas are not set up for cats, even if a couple of them do have a litter box. Plus, we never trust other pets around cats, unless they are with us from the same family. Instead, we prefer to create our own safe area for cats to potty and play.For Dogs in Baggage / Hold - This depends on the route. Some routes are direct, and we won't have access to them until we go through Customs/Inspections at the destination. If the route has a layover - depending on the airport, the airport may have a "pet center" where they refresh the pet's crate and give them potty or play time. Or it may be an airport, such as CDG (Paris) or HEL (Helsinki) where we pick up the pet, refresh them, let them potty and play for a bit, before checking them back in to continue on our journey.Helpful Tip for Dogs Please try to potty train your dog to also use Pee Pads, especially if they are a "grass or outdoor only" type of pottier. The simple way to do this is to carry pee pads with you when you take them outside, and when they start to go, throw the pee pads under them. Once that starts "clicking" for them, put some pee pads down outside before they start to potty and encourage them to use it. Always praise and reward them when they use it. This will help during travel when we can not get to an outside or grass area.

What countries do you provide services to and from?

We provide services world-wide. The exception is: countries that US Citizens are not currently allowed in or active war zones.There are a few countries that, since we currently do not offer cargo services, we may not be able to transport to and/or from. Such as, we can not transport a pet TO Australia, however we can, and have, transported pets FROM Australia in cabin. For transports TO the UK, we fly into a nearby EU Airport, depending on final destination, but can fly pets FROM the UK in cabin. We've flown pets in cabin TO South Africa, though it does require a lot of testing and work. Countries change their entry/export requirements frequently, if you are unsure, just ask! If we can not help you, we can recommend a company that can!

Will my pet need a rabies antibody test (FAVN)?

It depends - this is based on current country regulations.If your pet is going to a "rabies free" zone, such as Hawaii, UK, Japan, Australia, Guam, etc.. then yes, it will (unless coming from another rabies-free zone).If your pet is flying from the US to the EU - no rabies titer test is required.If your dog (not cat) is coming to the US from a "high risk" rabies country then yes, it will, along with some other mandatory requirements.While we would love to list them all, there are too many instances to list, and it does change. If your transport requires a FAVN and you do not have one already, we will let you know and can also help you find a clinic that will draw the blood and send it to an authorized lab for testing.Pets will always be required to have a valid Rabies Vaccine for the airlines, even if flying from a Rabies Free country or territory.

Are you hiring?

Sorry, as of this time, we are not currently hiring. If we should have any open positions in the future, we will post them here.